A Registry participant may contact the NJ Registry office by phone or e-mail to question his/her status in the NJ Registry, acceptance of documentation, etc. NJ Registry staff will review the participant's file and respond to the participant within two business days to determine if an error was made.
If the participant still does not agree with the decision of the NJ Registry staff, the participant may issue a written appeal defining the perceived discrepancy. The appeal should be addressed to the Clearinghouse Manager at Professional Impact NJ/NJ Registry, Willis Hall, Room 300, Kean University, 1000 Morris Avenue, Union, NJ, 07083.
Upon receipt of the appeal, the Clearinghouse Manager will review the file internally within five business days. If it is the decision to deny the appeal, the appeal will be e-mailed to the Clearinghouse Committee for review. The Clearinghouse Manager will notify the participant in writing of the decision within ten business days.
If the appeal is denied, the participant may request in writing to the Clearinghouse Manager that the appeal be brought to the state level for final review. The Clearinghouse Manager will notify the participant in writing of the final decision within an additional ten business days.